But the Traverse was a product that she believes in and she still believes in the design and build process of GM. Now, I think she feels less than confident that GM customer service will be there for her. With the last 10 years or so, she felt that had completely changed 180 degrees. Cannot speak for other experiences, but in the old days my wife was used to the GM employee getting "listened to" whenever calling the GM customer service number. I know of one dealer who bends over backwards while another dealer does the job without the same push for complete customer service. As far as getting GM's attention, I think that solely depends on the dealer and the dealer only. Maybe it is an option if you do not mind double-stick tape. My wife could not believe how quiet the ride is with the sunroof fully open. I added the Sunroof guard (see my accessories thread under the photos section).
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